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Last Updated: June 2026
At Balivora, we understand that travel plans may change unexpectedly. This Cancellation Policy outlines how booking cancellations, amendments, rescheduling, and refunds are handled for tours, experiences, transportation, and travel-related services booked through Balivora.
By confirming a booking with Balivora, guests acknowledge and agree to the cancellation terms described below.
This Cancellation & Refund Policy explains how cancellation, booking modifications, and refund requests are handled for tours and travel experiences booked through Balivora
Cancellation eligibility depends on the type of experience booked, supplier arrangements, preparation requirements, seasonal demand, and the timing of cancellation.
Unless otherwise stated in writing during booking confirmation, the following general policy applies:
Guests may be eligible for a partial or full refund, subject to supplier commitments, operational costs, and non-recoverable fees.
A partial refund may apply, depending on confirmed arrangements and costs already incurred.
Bookings are generally non-refundable, as preparations, reservations, staffing, transportation, and operational arrangements may have already been finalized.
Failure to attend a confirmed service without prior notice will be treated as a no-show and is non-refundable.
Certain Balivora experiences involve customized planning, private arrangements, exclusive access, cultural coordination, advance reservations, or third-party commitments.
These may include:
private cultural journeys,
customized itineraries,
exclusive access experiences,
private guides or transportation,
special event arrangements,
advance ticketing or supplier reservations.
For such services:
deposits may be partially or fully non-refundable,
customized arrangements may not be eligible for cancellation,
special cancellation terms may apply and will be communicated during booking confirmation.
Guests who need to modify a confirmed booking are encouraged to contact Balivora as early as possible.
While we will do our best to accommodate date changes or rescheduling requests, changes remain subject to:
availability,
operational feasibility,
supplier approval,
seasonal demand,
and applicable fees.
Rescheduling requests are not guaranteed.
Certain experiences may be impacted by circumstances beyond reasonable control, including but not limited to:
severe weather conditions,
volcanic activity,
natural disasters,
government restrictions,
road closures,
local ceremonies or cultural restrictions,
safety concerns,
transportation disruptions,
supplier operational issues.
In such situations, Balivora may, at its sole discretion and where reasonably possible, offer:
rescheduling,
an alternative experience,
travel credit,
partial refund,
or another reasonable solution.
Refunds are not automatically guaranteed in force majeure situations.
Some experiences offered through Balivora may involve third-party providers, local operators, guides, transportation services, venues, or attraction partners.
In such cases, cancellation and refund eligibility may also be subject to the policies of those providers.
Balivora will make reasonable efforts to assist guests; however, certain fees or payments may remain non-refundable if already committed to third parties.
Approved refunds are generally processed within 7–14 business days, depending on:
payment method,
banking institution,
payment gateway processing times,
and financial provider procedures.
Transaction fees, currency conversion fees, or non-recoverable processing charges may not be refundable.
To request a cancellation, modification, or booking assistance, guests should contact Balivora as soon as possible:
Email: enquire@balivora.com
Website: Balivora Contact Page
Cancellation requests are considered received only after acknowledgment by Balivora.
This Cancellation Policy should be read together with our Terms & Conditions and forms part of the booking agreement between guests and Balivora.
For complete legal terms, please refer to our:
