Effective Date: June 7, 2026
Welcome to Balivora.
At Balivora, we value your trust and are committed to protecting your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an inquiry, make a booking, or use our travel services.
Balivora specializes in personalized cultural journeys and curated travel experiences in Bali. We understand the importance of privacy and are committed to ensuring that your information is handled responsibly and securely.
By accessing our website or making a booking through Balivora, you acknowledge that you have read and understood this Privacy Policy.
Balivora is an independent travel service provider offering curated travel experiences, cultural activities, transportation arrangements, and personalized itineraries in Bali.
For any privacy-related questions or requests, please contact:
Email: enquire@balivora.com
To provide our services efficiently and deliver a smooth booking experience, we may collect certain personal information, including:
When making an inquiry or booking, we may collect:
Full name
Email address
Phone number or WhatsApp number
Travel preferences or itinerary requests
Booking details and selected services
Payment-related confirmation information
Special requests voluntarily provided by you
When you visit our website, certain technical information may be collected automatically, including:
Device information
Browser type
IP address
Website usage behavior
Pages visited and browsing interactions
This information helps us improve website performance, guest experience, and service quality.
We use your information solely for legitimate business and operational purposes, including:
Processing and managing bookings
Providing travel confirmations and vouchers
Communicating regarding inquiries or reservations
Sending important travel-related updates
Delivering customer support before, during, and after your trip
Improving our website functionality and user experience
Preventing fraud, abuse, or unauthorized activity
Complying with applicable legal obligations
We only collect information that is reasonably necessary to provide our services.
Balivora takes reasonable measures to protect booking and transaction information.
When a booking is completed through our website, payment information is securely processed through trusted third-party payment providers. Balivora does not store complete credit or debit card details on our systems.
Upon successful payment, guests may receive booking confirmations and vouchers through email and/or WhatsApp communication.
By completing a booking and accepting our Terms & Conditions and Privacy Policy during checkout, you consent to necessary booking communications related to your reservation.
As part of our guest service experience, Balivora may communicate with guests via:
These communications may include:
Booking confirmations
Voucher delivery
Reservation updates
Operational information
Guest support assistance
Travel coordination
We aim to keep communication relevant, professional, and limited to service-related purposes.
Balivora does not engage in excessive marketing communication or spam practices.
Balivora respects guest privacy and minimizes the sharing of personal information.
To facilitate operational arrangements for selected travel experiences, only limited booking information may be shared with trusted local partners strictly when necessary.
In most cases, this is limited to:
Guest name
Voucher or booking reference number
We do not sell, rent, or commercially distribute personal guest information to third parties.
Balivora uses analytics tools to better understand how visitors interact with our website and improve overall performance.
This may include:
Used to understand website traffic, visitor behavior, and service performance.
Used to monitor website visibility, technical performance, and search optimization.
These tools may collect anonymous technical information such as browser activity, referral pages, and general interaction data.
Cookies may also be used to improve website functionality and browsing experience.
You may disable cookies through your browser settings, although some website functionality may be affected.
Balivora takes commercially reasonable measures to protect personal information from:
Unauthorized access
Misuse
Loss
Alteration
Disclosure
While we strive to maintain secure systems, no online transmission or storage method can be guaranteed to be completely secure. Guests share information at their own discretion.
We retain personal information only for as long as reasonably necessary to:
Manage bookings and guest support
Maintain operational records
Resolve disputes
Comply with legal, accounting, or regulatory obligations
When information is no longer reasonably necessary, it may be securely deleted or anonymized.
Balivora welcomes travelers from around the world.
By using our website or booking services, international guests understand that information may be processed in connection with service delivery in Indonesia.
We are committed to handling guest information responsibly regardless of country of origin.
Depending on applicable laws and circumstances, you may request to:
Access your personal information
Correct inaccurate information
Request deletion of certain personal information
Withdraw communication preferences where applicable
To submit a privacy-related request, please contact:
We will make reasonable efforts to respond within an appropriate timeframe.
Our website may contain links to third-party services or external websites.
Balivora is not responsible for the privacy practices, policies, or content of external websites operated independently by third parties.
We encourage guests to review the privacy policies of those websites separately.
Balivora’s services are not intentionally directed toward children under the age of 13 without parental or guardian involvement.
We do not knowingly collect personal information from children without appropriate supervision.
Balivora may update this Privacy Policy periodically to reflect operational, legal, or service improvements.
Any updates will be published on this page with a revised effective date.
We encourage guests to review this page occasionally to stay informed.
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
Balivora
Email: enquire@balivora.com
We are committed to providing a secure, respectful, and transparent experience for every guest journey.
